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Service and support

Many years of experience

With years of experience in implementing and supporting ERP systems from the Microsoft Dynamics family, we have created a comprehensive service offering that meets the highest global standards. We offer professional support for all versions of Microsoft Dynamics, including Dynamics 365 for Finance and Operations, AX 2012, AX 2009, AX 4.0 and Axapta 3.0.

Our services:

Zapewniamy dostęp do doświadczonych konsultantów, oferujących:

  • Service portal – ticket registration and tracking.
  • Remote troubleshooting – secure access to the client's system.
  • Hot-line – phone advice and quick support.

We offer training provided by consultants with hands-on implementation experience, covering all areas of Dynamics 365.

Continuous process improvement allows for the full potential of the ERP system to be realized. Thanks to analysis carried out by our experts:
  • You will reduce the cost of improvements compared to the initial implementation.
  • You will eliminate user acceptance barriers.
  • You will streamline key areas without the need to analyze the entire organization. Optimization may include configuration changes, new modifications, or integrations with external systems.

  • Legal updates: We assist in implementing legal changes both under the Microsoft subscription and using our own solutions.

  • Technical updates:

    • Support for periodic Dynamics 365 updates.

    • Support in managing Lifecycle Services (LCS) and DevOps environments.

    • Comprehensive preparation, testing, and implementation of system updates.

We offer flexible packages of additional hours to suit individual needs. All services can be covered by one comprehensive service level agreement (SLA).

Wspólne dla obu obszarów, ale w zależności od specyficznej konfiguracji mogą być przypisane do procesów finansowych lub operacyjnych.

  • Workflow: Automatyzacja procesów biznesowych.

  • Integracja: Możliwość połączenia z innymi systemami ERP, CRM, oraz aplikacjami z pakietu Microsoft 365.

  • Wielowalutowość i wielojęzyczność: Obsługa międzynarodowych operacji.

  • Bezpieczeństwo i zgodność: Role użytkowników, audyt, zgodność z regulacjami (np. RODO).

Trust Integris - we will ensure the smooth operation of your ERP system, compliance with the latest standards and support in the development of your business.