Microsoft business applications ecosystem

AI-based cloud computing development

For almost 50 years, Microsoft has developed the largest cloud infrastructure based on artificial intelligence. This enables secure data-rich platforms that leverage information, artificial intelligence and seamlessly integrate with operations to achieve more.

Unique Microsoft resources to enhance customer capabilities

Microsoft Dynamics D365 is just one part of the Microsoft ecosystem. Analytics solutions, cloud platforms and tools that support communication and collaboration create an integrated technology environment that adapts to changing market conditions. This enables organisations to maximise the potential of digitalisation and improve their business at every level.

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Innovative solutions with AI Dynamics 365, Power Platform and Copilot Studio

With Microsoft Dynamics 365, Power Platform and Copilot Studio, you can automate daily processes and achieve better results with intelligent solutions based on artificial intelligence.

An overview of applications in each area:

Dynamics 365

Finance

full accounting, corporate financial management, financial reporting, budgeting, settlements with suppliers and customers.

Supply Chain Management

supply chain planning and control, warehouse, procurement and production management, stock monitoring, logistics improvement.

Commerce

retail and e-commerce support, sales channel management, integration of payment, promotion and customer service processes.

Project Operations

project planning, cost and schedule control, resource management, progress reporting and project billing.

Business Central

an integrated ERP solution for small and medium-sized companies, covering accounting, sales, purchasing, warehouse and project management.

Sales

management of the sales process, revenue forecasting, creation of offers, support of sales teams in building customer relationships (CRM).

Customer Insights

aggregate and analyse data from various sources (e.g. CRM systems, ERP, websites, social media) to obtain a complete picture of the customer (so-called 360°). Enables advanced segmentation, personalisation of offers and a better understanding of customer behaviour and preferences.

Customer Service

handling customer requests and queries, automating service processes, building multi-channel communication (email, telephone, chat, social media).

Marketing

planning and running marketing campaigns, automation of customer communication, segmentation of the contact base, analysis of the effectiveness of marketing activities.

Contact Center

comprehensive platform for handling customer contacts across multiple channels (telephone, chat, email, social media)

Field Service

planning and management of service technicians in the field, optimisation of visit schedules, mobile access to data and orders, monitoring of resources.

Power Platform

Power Apps

create customised business applications without writing code, digitising processes and internal forms.

Power Automate

automation of processes and workflows (“flow”), integration of data from different sources, elimination of repetitive manual tasks.

Power BI

advanced data analysis and creation of interactive reports, dashboards and visualisations to support decision-making.

Power Pages

design and publish external websites (portals) for customers, partners or employees, without having to write code.

Power FX

a low-code language inspired by Excel formulas, enabling the rapid creation of business logic with minimal coding.

Data Connectors

ready-made connectors for integration with a variety of data sources - both Microsoft and external systems.

AI Builder

a tool for building artificial intelligence models without advanced programming knowledge, offering templates for, among other things, image analysis or natural language processing.

Managed Environments

managed environments in Power Platform enabling central administration of resources, applications and workflows with consistent security policies.

Copilot Studio

Copilot Studio is a set of AI-powered features and tools that support users in their daily tasks and business processes.
Copilot integrates seamlessly with Microsoft 365, Dynamics 365, and the Power Platform, providing contextual assistance and real-time recommendations.

Copilot in Dynamics 365

Use cases include:

Sales: generating suggestions and sales offer content, automatic call summaries, and customer conversation insights.

Customer Service: suggesting responses to customer inquiries, sentiment analysis, and automation of repetitive service tasks.

Marketing: assisting in campaign content creation, audience segmentation, and recommending next best marketing actions.

Finance, Supply Chain, and other modules: supporting analytical processes, extracting insights from data, demand forecasting, and cost optimization.

Copilot in Power Platform

Use cases include:

Power Apps: intelligent suggestions for building user interfaces, formulas, and data flows.

Power Automate: recommendations of ready-to-use flow templates, automatic generation of conditions and actions based on process descriptions.

Power BI: automatic generation of visualizations, data summaries, and interpretation of report results.

Power Virtual Agents: support in creating conversation scripts and automatic recognition of user intents.

Copilot in Microsoft 365

Use cases include:

Outlook: writing suggestions, shortening or expanding email content, and automatically summarizing long email threads.
Teams: meeting notes creation, task generation from discussions, conversation analysis, and automatic follow-ups.

Word, Excel, PowerPoint, OneNote: intelligent writing suggestions, document summarization, table and formula generation, and creating slides from text.

GitHub Copilot: programming assistance, code snippet generation, and real-time coding suggestions.